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The
Problem: - the mainstream travel industry platforms currently cannot
provide real time booking of an accessible hotel room
This
is not the hotel's industry's fault but rather the fact that the
computerised booking and inventory management systems of the travel
industry have evolved over time excluding accessible rooms.
For
example, the major Online Travel Agencies make no distinction in
their inventories between standard and accessible rooms i.e. if a
hotel has 95 standard rooms and 5 accessible rooms, 100 standard
rooms will be listed. There is no category for accessible rooms. This
results in able bodied guests being allocated to accessible rooms
when standard rooms are booked.
Therefore,
to book an accessible room, one must book a standard room and make a
special request for an accessible room. This request will be directed
to the hotel but there is no guarantee that an accessible room is
either available or will be booked. Furthermore, the user will have
no idea of the quality of the accessible room.
Online
Travel Agencies do not have limited space to focus on a hotel's
accessible facilities and arguably view the accessible market as low
market value and too specialist.
The
Solution: - Real Time Booking of Hotel's Accessible Rooms
DisabledFriendlyHotels.com
is
able to provide real time booking of hotel's accessible rooms
through integration and partnership with Channel Managers. Channel
Managers link to Online Travel Agencies and manage a hotel's
availability i.e. when a booking comes through one Online Travel
Agent, the Channel Manager will reduce availability on all of the
hotel's other Online Travel Agents.
For
those hotels where we cannot offer real time booking, we offer a
Price Request booking system.
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